HomeKit on Heatmiser Neo - FAQ

HomeKit on Neo – FAQ

General

Which products work with HomeKit

The following products are compatible with HomeKit

Via the neoHub

What does HomeKit allow me to do?

HomeKit allows you to use the Home App, Control Centre in iOS and Siri to;

Adjust the room set temperature
Turn On/Off Standby Function for each Zone
Turn On/Off the timer or neoPlug
Include Neo devices as part of scenes and automation rules

Does HomeKit work on Android or Windows?

HomeKit is an Apple only system.

It works on iPhone, iPod, iPad and Mac OS

Setup & Usage

How do I setup HomeKit

Before you follow these steps, ensure you have setup your Neo system using the steps outlined here.

Using iOS Home App

Press + (Top Right)
Press Add Accessory
Scan the code on the rear of your neoHub
The Home App should report the neoHub has been found – tap it to select
You will now be prompted to place each Neo device in a room
Repeat for each zone

Using neoApp

Press Settings
Press HomeKit
Select or Create a New Home
Select Add a New Accessory
The neoApp should report the neoHub has been found – tap it to select
You will now be prompted to place each Neo device in a room
Repeat for each zone

Why do I see a Temperature and Switch for each neoStat

On the neoStat, you have the following functions

Standby You activate by navigating to the power icon and pressing tick. In this mode, the thermostat will maintain the Away Temperature (normally 12C, but you can change that from 7-17C – read here to learn how)

Temperature Control You can use the Up/Down keys to adjust the desired temperature. The thermostat will always follow its programmed temperature but you can use these keys to temporarily override this.

In HomeKit, you have the same control. The switch directly controls the Standby function, allowing you to turn off the heating when you leave home as part of a home automation rule. Like on the neoStat, you can also override the temperature and you can use automation rules to set a temperature when you leave or arrive home.

How does HomeKit communicate with the Neo Devices

In the Home

When you are in the home, your iPhone will communicate directly with the neoHub

Remotely

When you are away from home, your iPhone will communicate via iCloud to an Apple TV, iPad or HomePod in your home and then to the neoHub.

Do I need an Apple TV, HomePod or iPad for HomeKit to work?

Yes, if you want to

Access your Neo remotely via HomeKit
Run Automation rules when you are away from home

No, if you only want to

Control your Neo from HomeKit when you are at home.

I have Neo installed in more than one home, can HomeKit support that?

Yes HomeKit can support multiple homes with Neo

Does the neoHub need to be connected to the Heatmiser Cloud for HomeKit to work?

Whilst all communication for HomeKit is sent on your local network, the neoHub needs to be connected to the Heatmiser Cloud to remain operational.

Troubleshooting

I am unable to pair my neoHub to HomeKit

It may be the neoHub has already been paired to a HomeKit System. Follow these steps to reset the HomeKit firmware in the neoHub.

Open your neoApp and Login to your Location
Press Settings
Press HomeKit
Press the COG in the Top Right
Press Reset HomeKit Configuration

Note

The neoHub will now reset the HomeKit configuration. This will take around 4 minutes so please wait before trying to re-pair.
We can confirm this does not affect the pairing of neoStat on the system.

How do I know if my neoHub supports HomeKit

If your neoHub supports HomeKit it will have a HomeKit pair code on the reverse.