Heatmiser UK Ltd – Privacy Notice

This Privacy Notice provides details of the personal data we collect from you, what we do with it, how you might access it and who it might be shared with.

Our Contact Information (Data Controller)

Heatmiser UK Ltd

Units 1-5 Mercer Way
Shadsworth Business Park, Mercer Way, Blackburn
BB1 2QU
United Kingdom
Telephone: +441254 669090

Company Email: privacy@heatmiser.com

What we do with your personal data

We process personal data only for the purpose for which they are collected. The purpose is dependent on whether you use only our website, or additionally, our services. If you use our services you are required to register and we collect your personal data. We use this personal data for the provision of the service or the performance of the contract. We may use your personal data for other similar purposes, including marketing and communications, but that will only occur in the case we have your consent or another legal justification for doing so.

From our Customers / Clients we process and retain personal data for the following purposes and periods, with the applicable legal basis.

Processing purpose Legal basis Retention period
Administrative enquiries we have a contract with the data subject Until tax or other retention period expires
Archiving we have to comply with a legal obligation Until tax or other retention period expires
Communications, marketing and intelligence we have the data subject’s consent Until consent withdrawn
Contact management steps are required prior to a contract with the data subject Until consent withdrawn
Customer support we have a contract with the data subject Until consent withdrawn
Debt management steps are required prior to a contract with the data subject Until tax or other retention period expires
Legal and regulatory compliance we have to comply with a legal obligation Until tax or other retention period expires
Payment Card Processing steps are required prior to a contract with the data subject Until tax or other retention period expires
Organisation’s administration and management steps are required prior to a contract with the data subject Until tax or other retention period expires
Personalisation and customisation of the online experience we have the data subject’s consent Until consent withdrawn
Heatmiser IoT Cloud we have the data subject’s consent Until consent withdrawn

From our Suppliers we process and retain personal data for the following purposes and periods, with the applicable legal basis.

Processing purpose Legal basis Retention period
Administrative enquiries we have to comply with a legal obligation Until tax or other retention period expires
Archiving we have to comply with a legal obligation Until tax or other retention period expires
Legal and regulatory compliance we have to comply with a legal obligation Until tax or other retention period expires

What personal data do we collect?

The personal data we collect depends on whether you just visit our website or use our services. If you visit our website, you do not need to provide us with any personal data. However, your browser transmits some data automatically, such as the date and time of retrieval of one of our web pages, your browser type and settings, your operating system, the last web page you visited, the data transmitted and the access status, and your IP address.

If you use our services, personal data is required to fulfill the requirements of a contractual or service relationship, which may exist between you and our organisation.

We collect:

  • Credit History
  • Email, Social Networks
  • Location Information
  • Name
  • Online Identifiers
  • Telephone contact details
  • Banking Details
  • Financial Details

Who might we share your personal data with?

To maintain and improve our services, your personal data may need to be shared with or disclosed to service providers, other Controllers or, in some cases, public authorities. We may be mandated to disclose your personal data in response to requests from a court, police services or other regulatory bodies. Where feasible, we will consult with you prior to making such disclosure and, in order to protect your privacy, we will ensure that we will disclose only the minimum amount of your information necessary for the required purpose.

We transfer personal data to the following organisations and countries:

Data subject type Organisation name Type Country
Customers / Clients Amazon EC2 Processor United States
Customers / Clients Bigcommerce Processor United States
Customers / Clients Blueraq Networks Ltd Processor United Kingdom
Customers / Clients Braintree by Paypal Processor United States
Customers / Clients Google Processor United States
Customers / Clients Office 365 Processor United Kingdom
Customers / Clients Pipedrive Processor United States
Customers / Clients The Rocket Science Group LLC Processor United States
Customers / Clients Trustpilot Processor United States
Customers / Clients Zendesk Processor Denmark
Suppliers Blueraq Networks Ltd Processor United States

When a Processor or Controller is in a country outside the EU, we apply the necessary safeguards which may include, confirming whether the EC approves of transfers to the country, whether we need to use the EC’s model contracts or, if the transfer is internal to our organisation, commitment to Binding Corporate Rules. Details of these safeguards may be obtained by contacting us directly.

How do we look after personal data

We limit the amount of personal data collected only to what is fit for the purpose, as described above. We restrict, secure and control all of our information assets against unauthorised access, damage, loss or destruction; whether physical or electronic. We retain personal data only for as long as is described above, to respond to your requests, or longer if required by law. If we retain your personal data for historical or statistical purposes we ensure that the personal data cannot be used further. While in our possession, together with your assistance, we try to maintain the accuracy of your personal data.

How can you access your personal data?

You have the right to request access to any of your personal data we may hold. If any of that information is incorrect, you may request that we correct it. If we are improperly using your information, you may request that we stop using it or even delete it completely.

If you would like to make a request to see what personal data of yours we might hold, you may make a request here. 

Where you have previously given your consent to process your personal data, you also have the right to request that we port or transfer your personal data to a different service provider or to yourself, if you so wish.

Where it may have been necessary to get your consent to use your personal data, at any moment, you have the right to withdraw that consent. If you withdraw your consent, we will cease using your personal data without affecting the lawfulness of processing based on consent before your withdrawal.

COOKIE POLICY

When you visit or interact with our sites we or our authorized service providers may use cookies, web beacons, and other similar technologies for storing information to help provide you with a better, faster, and safer experience and for advertising purposes.

This page is designed to help you understand more about these technologies and our use of them on our sites and in our services, applications, and tools. Below is a summary of a few key things you should know about our use of such technologies. You can review the contents of our full User Cookie Notice below.

Our cookies and similar technologies have different functions. They are either necessary for the functioning of our services, help us improve our performance, give you extra functionalities, or help us to serve you relevant and targeted ads. We use cookies and similar technologies that only remain on your device for as long as you keep your browser active (session) and cookies and similar technologies that remain on your device for a longer period (persistent).You are free to block, delete, or disable these cookies if your device permits so. You can manage your cookies and your cookie preferences in your browser or device settings.

Where possible, security measures are set in place to prevent unauthorized access to our cookies and similar technologies. A unique identifier ensures that only we and/or our authorized service providers have access to cookie data.

Service providers are companies that help us with various aspects of our business, such as site operations, services, applications, advertisements and tools. We use some authorized service providers to help us to serve you relevant ads on our services and other places on the internet. These service providers may also place cookies on your device via our services (third party cookies). They may also collect information that helps them identify your device, such as IP-address or other unique or device identifiers.

 

WHAT ARE COOKIES, WEB BEACONS, AND SIMILAR TECHNOLOGIES?

Like most sites, we use technologies that are essentially small data files placed on your computer, tablet, mobile phone, or other devices (referred to collectively as a “device”) that allow us to record certain pieces of information whenever you visit or interact with our sites, services, applications, messaging, and tools.

The specific names and types of the cookies, web beacons, and other similar technologies we use may change from time to time. In order to help you better understand this Policy and our use of such technologies we have provided the following limited terminology and definitions:

Cookies – Small text files (typically made up of letters and numbers) placed in the memory of your browser or device when you visit a website or view a message. Cookies allow a website to recognize a particular device or browser. There are several types of cookies:

  • Session cookies expire at the end of your browser session and allow us to link your actions during that particular browser session.
  • Persistent cookies are stored on your device in between browser sessions, allowing us to remember your preferences or actions across multiple sites.
  • First-party cookies are set by the site you are visiting.
  • Third-party cookies are set by a third party site separate from the site you are visiting.

Cookies can be disabled or removed by tools that are available in most commercial browsers. The preferences for each browser you use will need to be set separately and different browsers offer different functionality and options.

 

YOUR CHOICE AND OUR USE OF COOKIES, WEB BEACONS, AND SIMILAR TECHNOLOGIES?

We offer certain site features, services, applications, and tools that are available only through the use of these technologies. You are always free to block, delete, or disable these technologies if your browser, installed application, or device so permits. However, if you decline cookies or other similar technologies, you may not be able to take advantage of certain site features, services, applications, or tools. You may also be required to re-enter your password more frequently during your browsing session. For more information on how you can block, delete, or disable these technologies, please review your browser or device settings.

Generally, these technologies allow our sites, services, applications, and tools to store relevant information in your browser or device and later read that information in order to identify you to our servers or internal systems. Where applicable, we protect our cookies and other similar technologies to help ensure that only we and/or our authorized service providers can interpret them by assigning them a unique identifier that is designed for interpretation only by us. We do not store any of your personal information on any of our cookies or other similar technologies.

Any personal information that we collect and store through use of these technologies is first obtained through notice and consent: We obtain your consent by providing you with transparent notice of use of the technologies and providing you with the opportunity to make a choice to disable these technologies as set forth above.

Our uses of such technologies fall into the following general categories:

  1. Operationally Necessary. We may use cookies, web beacons, or other similar technologies that are necessary to the operation of our sites, services, applications, and tools. This includes technologies that allow you access to our sites, services, applications, and tools; that are required to identify irregular site behavior, prevent fraudulent activity and improve security; or that allow you to make use of our functions such as shopping-carts, saved search, or similar functions;
  2. Performance Related. We may use cookies, web beacons, or other similar technologies to assess the performance of our websites, applications, services, and tools, including as part of our analytic practices to help us understand how our visitors use our websites, determine if you have interacted with our messaging, determine whether you have viewed an item or link, or to improve our website content, applications, services, or tools;
  3. Functionality Related. We may use cookies, web beacons, or other similar technologies that allow us to offer you enhanced functionality when accessing or using our sites, services, applications, or tools. This may include identifying you when you sign into our sites or keeping track of your specified preferences, interests, or past items viewed so that we may enhance the presentation of content on our sites;
  4. Advertising or Targeting Related.  We may use first-party or third-party cookies and web beacons to deliver content, including ads relevant to your interests, on our sites or on third party sites.  This includes using technologies to understand the usefulness to you of the advertisements and content that have been delivered to you, such as whether you have clicked on an advertisement.

To opt-out of the use of third-party advertising-related cookies and web beacons, see the section ‘Ad Networks and Exchanges operated by authorized third parties’ below. Opting out of third-party advertising-related cookies and web beacons as described below does not necessarily mean that you will not see our advertising on third party websites – only that this advertising will not be targeted to you through the use of third-party cookies, web beacons or related technologies.

If you would like to opt-out of all other types of technologies we employ on our sites, services, applications, or tools, you may do so by blocking, deleting, or disabling them as your browser or device permits.

For further information on deleting, disabling or blocking cookies, please visit AboutCookies.org.

For browser-specific information on how to adjust cookie configurations on the following browsers, please click on the relevant link below:

– Internet Explorer:

– Internet Explorer 5

– Internet Explorer 6

– Internet Explorer 7

– Internet Explorer 8

– Internet Explorer 9

– Firefox

– Chrome

– Safari

– OSX/Mac OS

– iOS

Our Supervisory Authority

You have the right to lodge a complaint with any Supervisory Authority. See our Supervisory Authority contact details below

United Kingdom
Water Lane, Wycliffe House
Wilmslow – Cheshire SK9 5AF
international.team@ico.org.uk
+44 1625 545 745
www.ico.org.uk