Google Home User Guide FAQ

General

The following products are compatible with Google Home

Via the neoHub

  • neoStat
  • neoAir
  • neoStat-e
  • neoUltra
  • neoPlug

Here are the commands that Google home supports;

  • “Ok Google, set the temperature in the living room to 23 degrees”
  • “Ok Google, turn off the heating in the basement”
  • “Ok Google, increase the temperature in the bedroom by 1 degree”
  • “Ok Google, turn off all thermostats”
  • “Ok Google, what’s the temperature in the kitchen?”
  • “Ok Google, turn on the table light?”
  • “Ok Google, what’s the set temperature in the living room?”

Setup Steps – iOS

These instructions assume you already have the Google Home app installed and operating on your device.

(Applicable for App Version 2.7+)

Linking to Google

  • On the Google Home screen, press Settings 
  • Scroll down the settings page to More Settings
  • Select Assistant 
  • Select Home Control
  • Press + to add a new device
  • Locate Heatmiser Neo
  • Sign in to your Heatmiser account
  • Select the Location if you have multiple homes in Neo

Adding devices to your Google Home Rooms

  • Select the device to setup
  • Press Next
  • Select a Google Home to place this device in
  • Press Next
  • Select the Room where the device is location
  • Repeat for all devices

Setup Steps – Android

These instructions assume you already have the Google Home app installed and operating on your device.

(Applicable for App Version 2.6.6.19 +)

Linking to Google

  • On the Google Home screen, press Account (bottom right)
  • Press Settings
  • Select Assistant 
  • Select Home Control
  • Press + to add a new device
  • Locate Heatmiser Neo
  • Sign in to your Heatmiser account
  • Select the Location if you have multiple homes in Neo

Adding devices to your Google Home Rooms

  • Select the device to setup
  • Select the Room where the device is location
  • Repeat for all devices
  • Press Done

Troubleshooting

If Google Home reports your password is wrong, check the following points.

  • Ensure you are using your Heatmiser Neo account login details.
  • You must be the master owner of your neoHub. You cannot link to Google Home if you are a shared user.

The most common reason for login issues is an incorrect password being used.

In a case like this, we would suggest resetting your Neo Password so that you are sure you are using the correct password.

To do that, follow these steps

IOS USERS

  • On the opening screen, press Forgot Password
  • Enter your email address and press Request New Passcode
  • We will now email a code that you must use to create new your password
  • Check your email, and be sure to check your junk folder in case it has been delivered there
  • Enter the Passcode we sent you on the screen
  • Press Submit
  • Create your new password
  • Login using these new details

Already have a passcode reset code?

  • Press Forgot Password
  • Select Enter Existing Passcode
  • Enter the code you received on email
  • Create your new password
  • Login using these new details

ANDROID USERS

  • On the opening screen, press Forgot Password
  • Enter your email address and press Send Passcode
  • We will now email a code that you must use to create new your password
  • Check your email, and be sure to check your junk folder in case it has been delivered there
  • Enter the Passcode we sent you on the screen
  • Press Next
  • Create your new password
  • Login using these new details

Already have a password reset code?

  • Press Forgot Password
  • Select Enter Existing Passcode
  • Enter the code you received on email
  • Create your new password
  • Login using these new details

Important: If you have previously stored your password, ensure you enter your new password here before signing in.

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