Neo is designed for wired and wireless multi zone heating systems. Neo can control radiators zones with wired valves, water and electric based underfloor heating systems as well as timed control of hot water cylinders and towel rails.
This wide array of control options makes Neo the most flexible smart control solution available.
Can I Upgrade to Neo?
Most likely Yes!
If you have a 3 core wired thermostat, you can easily upgrade to the neoStat. If you don’t have a thermostat or you have a wireless thermostat, you can install the neoAir Thermostat that is linked to our 2 channel or 8 zone wiring centre. Drop us an email at email@example.com with details of your current setup and we will advise on the best upgrade route.
Previous Generation Heatmiser Network System
If you have a Heatmiser Network system using our 12v thermostats and TouchPad/Netmonitor you can upgrade to our neoStat 12v. This upgrade allows you to keep your existing wiring centre and cabling. You simply swap out the thermostat for the neoStat 12v and pair them to the neoHub should you want app control. Your Netmonitor would be redundant as would the TouchPad.
Do I need a neoHub?
You need the neoHub if you want;
To control your heating system from your mobile device
You want to use the neoUltra as a central control unit
You want to integrate the system with HomeKit, Alexa, IFTTT or Google Home
You can to integrate with Control4 or another home automation system
Which Smart Home Platforms does Neo Support?
Neo works with Google Home, Alexa, HomeKit and IFTTT
We have prepared a series of FAQ guides that you can find here.
On installation, the neoApp may prompt you to download and install an update that is required.
After installation, the neoHub will periodically check for updates and will install these automatically.
How does the communication work ?
The neoHub is the network coordinator. It communicates with the mains powered Neo Devices via a mesh network. This mesh network is designed to relay the signals between devices, so the total communication distance is greater than a standard RF System.
The neoAir can join the mesh network but does not relay signals, so in a system made up of only neoAir you may require more neoPlug/Repeaters to extend the communication range. The neoAir also communicates directly via RF to the receiver and so in both systems the neoHub is not required for the heating to operate.
Is the neoHub WiFi?
No. The neoHub connects directly to a spare network port on your router.
How many Neo devices does the neoHub support ?
We recommend no more than 32 devices to be paired to the neoHub.
I’ve seen other competitors charge a monthly subscription, is there a subscription with Neo?
No we don’t charge a monthly subscription.
What happens if my internet or neoHub is not working?
Your heating will continue to operate.
Whilst you won’t be able to use the app, you can make adjustments to your heating by operating the neoStat directly on the wall.
Neo is designed for wired zones and we would always recommend installing wired valves whenever possible. We don’t believe our customers want to be changing batteries in every TRV at least once per season.
Which Neo do I need?
All of the following Neo work with the neoHub and you can mix these on the same system.
neoAir is our battery powered wireless version. It works with the 2 Channel Receiver RF Switch or the 8 Zone Wireless wiring centre UH8-RF
neoStat is our 230v powered programmable thermostat. It can replace any 3 wire thermostat.
neoStat-e is our electric floor heating model. It can switch up to 16A
neoStat-hw is our hot water programmer model. It offers changeover contacts for valves that require power to open and power to close
neoUltra is our 230v programmable thermostat that also serves as a central control
neoStat-HC is our heating and cooling fan coil thermostat.
I have electric floor heating, which Neo do I need?
You would use the neoStat-e that is supplied with a 3M remote floor sensor and is capable of switching up to 16A
I want central control as well as App Control, what are my options?
If you require central control, you would use the neoUltra
The Heatmiser neoUltra has been designed to work as a standalone thermostat or as part of an app controlled Neo System. In addition, the neoUltra can operate as a central controller, providing a single point of access to all of the neoStat, neoAir & neoPlug in the home.
Can I control hot water?
The standard neoStat has a timer mode that can be used for hot water control. This would be wired via a cylinder thermostat to maintain the desired temperature in the cylinder when the timer is programmed to be on.
In addition, if your system uses a power open/open close valve, you can use the neoStat-hw.
Do I need to use a wiring centre?
If you are installing underfloor heating then you would install a wiring centre at each manifold. The wiring centre would provide the outputs for the boiler, pump and valve as well as the individual zone output.
If you are installing radiators, you can wire directly from the thermostat to the valve – and use the end switch in the valve to operate the boiler. Alternatively, if your valves are located in the same location you can use a wiring centre to simplify the wiring.
Will I need a repeater?
We always recommend installing a repeater on each floor.
You may also need additional repeaters depending on the type of property, such as if there are thick walls, metal objects or other items that will impact on the Mesh & RF Signal.
Mesh = Communication between neoStat and neoHub
RF = Communication between neoAir and UH8/RF and RF Switch
We have two repeaters available – neoPlug and Boost. Both products repeat the Mesh & RF Signals
What temperature should I measure?
Neo can work with a number of sensors, and which you use depends on your use of the room.
1. The sensor built in to the neoStat can measure the temperature at the thermostat
4. Option 2&3 together. Software option can select this.
This can measure the air and use the floor sensor to limit the max temperature of the floor to protect the floor surface.
These sensor modes in Neo enable you to control the temperature at the point important to you. For example it makes sense to control the floor temperature in a kitchen or shower room, so that the floor tiles are warm to walk on.
Is there a simple way to turn off the heating in my home?
Neo has an Away mode. This mode turns all your heating and hot water off whilst allowing your neoPlug’s to operate normally.
Do the neoStat’s update for Winter/Summer Time ?
The neoHub will update the Summer/Winter time in the UK and CET Time Zones.
Do the neoStat’s learn the heat up time in my home?
Yes, Neo can pre-heat your home and will automatically learn how long your home takes to heat up.
As the seasons change, Neo will react by updating this preheat time.
What time/temperature programming options do I have?
Neo can work in the following modes
Non Programmable (No time settings, you simply set a temperature)
5/2 (Weekdays are the same, weekend is different)
24 Hour (All days are the same)
7 Day ( All days different)
The default is 5/2
Can I lock the neoStat?
Yes. You can enter a PIN code that must be entered on the neoStat before any change can be made.
Can I share the system?
Yes you can share the system with other users. Depending on whether the user is setup as a Guest or Admin will determine their level of control.
Admin users have access to everything
Guest Users do not have access to:
Delete the location
Access thermostat zone settings
Access/Run Profiles (via profiles or recipes)
Access any other system settings.
Share the system on to any other users. Only the owner can share the system.
Does Neo offer Location based control?
Yes Neo has Geo Location functionality.
This works by allowing each user on the Neo System to set up the following;
The Leave Radius and Leave Recipe
The Return Radius and Return Recipe
A recipe is a series of actions, such as set the Turn off the Hot water, Set the Living Room to 15C
When the last person leaves home and passes the leave radius, their leave recipe will activate. When the first person returns with the radius of home, their return recipe will activate.
Which Smart Home platforms does Neo support?
Neo works on Alexa, IFTTT, Google Home and HomeKit
How many different temperature levels can I have per day?
When used with the neoHub and neoApp, the Neo system can support 4 or 6 heating levels per day. This means you can vary the temperature 4 or 6 times throughout the day.
Does Neo support multiple homes ?
Yes with Neo you can control more than 1 home in the neoApp
What history does the Neo System record?
You can view the last 7 day temperature log for each zone in the neoApp.