HomeKit on Neo – FAQ

HomeKit on Neo – FAQ


General


The following products are compatible with HomeKit

Via the neoHub

  • neoStat
  • neoStat-hw
  • neoStat-HC
  • neoAir
  • neoStat-e
  • neoUltra
  • neoPlug

HomeKit allows you to use the Home App, Control Centre in iOS and Siri to;

  1. Adjust the room set temperature
  2. Turn On/Off Standby Function for each Zone
  3. Turn On/Off the timer or neoPlug
  4. Include Neo devices as part of scenes and automation rules

HomeKit is an Apple only system.

It works on iPhone, iPod, iPad and Mac OS



Setup & Usage


Before you follow these steps, ensure you have setup your Neo system using the steps outlined here.

Using iOS Home App

  • Press + (Top Right)
  • Press Add Accessory
  • Scan the code on the rear of your neoHub
  • The Home App should report the neoHub has been found – tap it to select
  • You will now be prompted to place each Neo device in a room
  • Repeat for each zone

Using neoApp

  • Press Settings
  • Press HomeKit
  • Select or Create a New Home
  • Select Add a New Accessory
  • The neoApp should report the neoHub has been found – tap it to select
  • You will now be prompted to place each Neo device in a room
  • Repeat for each zone

On the neoStat, you have the following functions

Standby You activate by navigating to the power icon and pressing tick. In this mode, the thermostat will maintain the Away Temperature (normally 12C, but you can change that from 7-17C – read here to learn how)

Temperature Control  You can use the Up/Down keys to adjust the desired temperature.  The thermostat will always follow its programmed temperature but you can use these keys to temporarily override this.


In HomeKit, you have the same control. The switch directly controls the Standby function, allowing you to turn off the heating when you leave home as part of a home automation rule.  Like on the neoStat, you can also override the temperature and you can use automation rules to set a temperature when you leave or arrive home.

In the Home

When you are in the home, your iPhone will communicate directly with the neoHub

Remotely

When you are away from home, your iPhone will communicate via iCloud to an Apple TV, iPad or HomePod in your home and then to the neoHub.

Yes, if you want to

  1. Access your Neo remotely via HomeKit
  2. Run Automation rules when you are away from home

No, if you only want to

  1. Control your Neo from HomeKit when you are at home.

Yes HomeKit can support multiple homes with Neo

Whilst all communication for HomeKit is sent on your local network, the neoHub needs to be connected to the Heatmiser Cloud to remain operational.



Troubleshooting


It may be the neoHub has already been paired to a HomeKit System. Follow these steps to reset the HomeKit firmware in the neoHub.

  • Open your neoApp and Login to your Location
  • Press Settings
  • Press HomeKit
  • Press the COG in the Top Right
  • Press Reset HomeKit Configuration

Note

  • The neoHub will now reset the HomeKit configuration. This will take around 4 minutes so please wait before trying to re-pair.
  • We can confirm this does not affect the pairing of neoStat on the system.

If your neoHub supports HomeKit it will have a HomeKit pair code on the reverse.

If you do not see a label like this, your neoHub does not support HomeKit.

Please contact our support team support@heatmiser.com regarding this issue. Your neoHub will need to be returned to Heatmiser for servicing.


Heatmiser Alexa Skill Setup FAQ

Alexa Skill Setup FAQ


General


The following products are compatible with Alexa

Via the neoHub

  • neoStat
  • neoAir
  • neoStat-e
  • neoUltra

SmartStat



Setup & Usage Tips


These instructions assume you already have the Amazon Alexa app installed and operating on your device.

Linking to Alexa

  • In the Alexa app, press the Side Menu
  • Press Skills
  • Search for Heatmiser
  • Tap Heatmiser
  • Select Enable
  • Enter your Heatmiser Account to link to IFTTT
  • Select the Location

These rooms are supported by the Heatmiser Alexa Skill. Please ensure your thermostat uses one of these names to ensure the Alexa skill can communicate with your thermostat.

Downstairs
Upstairs
Attic
Cellar
TV Room
Bathroom
Bedroom
Den
Utility Room
Dining Room
Family Room
Foyer
Garage
Guest Room
Hallway
Kitchen
Living Room
Lounge
Master Bedroom
Media Room
Office
Playroom
Play Room
PoolRoom
Pool Room
Conservatory
Study
Spare Room
Landing
Lamp
Hot Water
Hotwater
ensuite
en-suite
hall
Heating
Home
Bedroom 1
Bedroom One
Bedroom 2
Bedroom Two
Bedroom 3
Bedroom Three
Bedroom 4
Bedroom Four
Bedroom 5
Bedroom Five
  • You need to say “Alexa, ask Heatmiser” before each command.
  • You need to be sure the Room name for your Heatmiser Thermostat is in the Supported Room Name List

Adjusting the Temperature

Set {Room} to {Temp}
Set {Room} to {Temp} degrees
Set the {Room} to {Temp}
Set the {Room} to {Temp} degrees

Enabling Standby (Frost Mode)
Turn On standby on {Room}
Turn On standby on the {Room}
Turn On standby in {Room}
Turn On standby in the {Room}

Cancelling Standby (Frost Mode)

Turn Off Standby in {Room}
Turn Off Standby in the {Room}

Turn Off Standby in {Room}
Turn Off Standby in the {Room}

Setting a Temperature hold
Set hold of {Temp} in {Room} for {Hour(s)}
Set hold of {Temp} in the {Room} for {Hour(s)}
Set the {Room} to {Temp} for {Time}
Set {Room} to {Temp} for {Time}

Boost a Timer

Boost {Room} for {Hour(s)}   TIMER MODE ONLY

Asking for the current temperature
Whats the current temp in {Room}
Whats the current temp in the {Room}
Whats the temp in {Room}
Whats the temp in the {Room}
Whats the temperature in {Room}
Whats the temperature in the {Room}

Enabling Away Mode

Turn On System Away.

Put the System into Away mode.

Cancelling Away Mode
Turn Off System Away.
Turn Off the System Away mode.



Troubleshooting


If Alexa reports your password is wrong, check the following points.

  • Ensure you are using your Heatmiser account login details.
  • You must be the master owner of your neoHub. You cannot link to Alexa if you are a shared user.

The most common reason for login issues is an incorrect password being used.

In a case like this, we would suggest resetting your Heatmiser Password so that you are sure you are using the correct password.

In order for Alexa to recognise your neoStat/SmartStat, your thermostat needs to have one of the following room names.

Please rename the thermostat in the Heatmiser app and then re-try the skill command.

Downstairs
Upstairs
Attic
Cellar
TV Room
Bathroom
Bedroom
Den
Utility Room
Dining Room
Family Room
Foyer
Garage
Guest Room
Hallway
Kitchen
Living Room
Lounge
Master Bedroom
Media Room
Office
Playroom
Play Room
PoolRoom
Pool Room
Conservatory
Study
Spare Room
Landing
Lamp
Hot Water
Hotwater
ensuite
en-suite
hall
Heating
Home
Bedroom 1
Bedroom One
Bedroom 2
Bedroom Two
Bedroom 3
Bedroom Three
Bedroom 4
Bedroom Four
Bedroom 5
Bedroom Five

Heatmiser IFTTT Channel Setup FAQ

IFTTT Setup FAQ


General


What is IFTTT all about ?

IFTTT lets you create “Applets” These are connections between two products or apps.

What is an Applet? 

A recipe consists of a single IF and single THAT statement. So, IF this happens, do THAT.

The following products are compatible with IFTTT

Via the neoHub

  • neoStat
  • neoAir
  • neoStat-e
  • neoUltra
  • neoPlug

SmartStat

We offer the following triggers.

  1. Temperature rises above
  2. Temperature drops below

The Heatmiser IFTTT Channel offers the following actions.

  1. Hold [Temperature] for [Duration] in [room]
  2. Set [Temperature] for [Room]
  3. Set Standby for [Room]
  4. Cancel Standby for [Room]
  5. Boost [Timer] for [Duration]
  6. Turn [neoPlug] On
  7. Turn [neoPlug] Off
  8. Set Away
  9. Cancel Away


Setup Steps


These instructions assume you already have the IFTTT app installed and operating on your device.

Linking to IFTTT

  • In the IFTTT app, press Discover
  • In the Search window, search for Heatmiser
  • Press Services
  • Tap Heatmiser
  • Press Connect
  • Enter your Heatmiser Account to link to IFTTT
  • Select the Location


Troubleshooting


If IFTTT reports your password is wrong, check the following points.

  • Ensure you are using your Heatmiser account login details.
  • You must be the master owner of your neoHub. You cannot link to IFTTT if you are a shared user.

The most common reason for login issues is an incorrect password being used.

In a case like this, we would suggest resetting your Heatmiser Password so that you are sure you are using the correct password.


Google Home & Neo Setup FAQ

Google Home User Guide FAQ


General


The following products are compatible with Google Home

Via the neoHub

  • neoStat
  • neoAir
  • neoStat-e
  • neoUltra
  • neoPlug

Here are the commands that Google home supports;

  • “Ok Google, set the temperature in the living room to 23 degrees”
  • “Ok Google, turn off the heating in the basement”
  • “Ok Google, increase the temperature in the bedroom by 1 degree”
  • “Ok Google, turn off all thermostats”
  • “Ok Google, what’s the temperature in the kitchen?”
  • “Ok Google, turn on the table light?”
  • “Ok Google, what’s the set temperature in the living room?”


Setup Steps – iOS


These instructions assume you already have the Google Home app installed and operating on your device.

(Applicable for App Version 2.7+)

Linking to Google

  • On the Google Home screen, press Settings 
  • Scroll down the settings page to More Settings
  • Select Assistant 
  • Select Home Control
  • Press + to add a new device
  • Locate Heatmiser Neo
  • Sign in to your Heatmiser account
  • Select the Location if you have multiple homes in Neo

Adding devices to your Google Home Rooms

  • Select the device to setup
  • Press Next
  • Select a Google Home to place this device in
  • Press Next
  • Select the Room where the device is location
  • Repeat for all devices


Setup Steps – Android


These instructions assume you already have the Google Home app installed and operating on your device.

(Applicable for App Version 2.6.6.19 +)

Linking to Google

  • On the Google Home screen, press Account (bottom right)
  • Press Settings
  • Select Assistant 
  • Select Home Control
  • Press + to add a new device
  • Locate Heatmiser Neo
  • Sign in to your Heatmiser account
  • Select the Location if you have multiple homes in Neo

Adding devices to your Google Home Rooms

  • Select the device to setup
  • Select the Room where the device is location
  • Repeat for all devices
  • Press Done


Troubleshooting


If Google Home reports your password is wrong, check the following points.

  • Ensure you are using your Heatmiser Neo account login details.
  • You must be the master owner of your neoHub. You cannot link to Google Home if you are a shared user.

The most common reason for login issues is an incorrect password being used.

In a case like this, we would suggest resetting your Neo Password so that you are sure you are using the correct password.

To do that, follow these steps

IOS USERS

  • On the opening screen, press Forgot Password
  • Enter your email address and press Request New Passcode
  • We will now email a code that you must use to create new your password
  • Check your email, and be sure to check your junk folder in case it has been delivered there
  • Enter the Passcode we sent you on the screen
  • Press Submit
  • Create your new password
  • Login using these new details

Already have a passcode reset code?

  • Press Forgot Password
  • Select Enter Existing Passcode
  • Enter the code you received on email
  • Create your new password
  • Login using these new details

ANDROID USERS

  • On the opening screen, press Forgot Password
  • Enter your email address and press Send Passcode
  • We will now email a code that you must use to create new your password
  • Check your email, and be sure to check your junk folder in case it has been delivered there
  • Enter the Passcode we sent you on the screen
  • Press Next
  • Create your new password
  • Login using these new details

Already have a password reset code?

  • Press Forgot Password
  • Select Enter Existing Passcode
  • Enter the code you received on email
  • Create your new password
  • Login using these new details

Important: If you have previously stored your password, ensure you enter your new password here before signing in.